Description

Please note our products are built at the time of purchase. Please allow 3 to 6 weeks of lead time due to the craftsmanship of our products.

The Starlight Wood Burning Hot Tub

Product ID: CT372W

This product contains:

- Crate Size 86"x45"x34" High

- Aluminum Inside Hot Tub Heater

- 36"x68" Roll Up Cover (Use with Wood Heater

Free with this hot tub:

• Aluminum Ash Scoop
• 16” Square Tub Shelf
• 2 Tier step with straight top tread
• 24” Canoe Paddle

The Starlight Wood Burning Hot Tub is also manufactured in North America by Leisurecraft and is part of the Canadian Timber Collection. This aluminium lined wood burning hot tub comes with an internal heater and roll up cover with support arms to mount on the end of the tub. The white cedar skirt around the outside will match all of the Saunas & Showers in the Canadian Timber Collection and the wooden back rests and floor on the inside are made with western red cedar. Light a fire in the stove and enjoy a hot tub soak in less then 3 hours!

Shipping

Shipping

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

 

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customersupport@bcyhomeinnovations.com.

Responsibilities

Dundalk Leisurecraft Responsibilities

1) Building and packing your sauna in a crate

2) Arranging for shipping to your home

 

Trucking Company Responsibilities

1) Making an appointment to deliver your sauna

2) Delivering your sauna to the end of your driveway or curbside

1. The trucking company is NOT responsible for unloading the sauna
2. The trucking company is NOT going to back their truck into your driveway
3. Most times the trucking company will deliver with an 18 wheel truck
4. Will this size truck fit on your road or neighborhood?

 

3) If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck

which can be used to assist in getting the sauna off the truck.

4) If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer

needs to decide how they are going to get the crate off the truck.

 

Customer Responsibilities

1) Returning phone calls to the trucking company in a timely manner, to arrange delivery

2) Determining how the sauna is going to be unloaded from the truck

1. Crates will vary from 6 feet long to 14 feet long
2. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna

3) Customer is responsible for unloading the sauna crate from the truck

1. Suggested methods for unloading the truck
2. Use a forklift or other mechanical piece of equipment
3. When using a fork lift to pick up the crates, they must be picked up from the end of

the crate and forklift extensions are required.

iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while

on the truck until the crate can be lifted off the truck

 

4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and

note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact your dealer or Dundalk, so we can

contact the shipper.

Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”

 

Order Cancelation Policy

1) Up to 14 days from order entry – you can cancel the order without penalty

2) After 14 days, a $65.00 cancelation fee will apply

3) Within 7 days of the ship date, the order cannot be canceled

Order Change Policy

1) Up to 14 days from order entry – you can edit/change the order without penalty

2) After 14 days, a $65.00 edit/change fee would apply

1. Examples: adding removing products, adding removing options, changing the ship to

address, changing the shipping method, etc.

 

3) Within 7 days of the ship date, the order cannot be edited or changed

4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a

$250 fee will apply

5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for

the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.

Return Policy

1) Our stated return policy is: We do not accept returns

1. It is very expensive to return products back across the border

2) If a product must be returned to the factory, the following will apply:

1. 20% Restocking fee
2. Customer will be responsible for any and all shipping costs to the factory.
3. Products must be returned in their original packaging and condition.
4. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole

decider of the condition of the product and the amount of the refund

 

 

Please contact Healthy Home Innovations (customersupport@bcyhomeinnovations.com) with your order# to make any changes or cancelations.

Warranty

The Dundalk Collection by LeisureCraft Inc. Hot Tubs are warranted against defects in materials and workmanship under normal/residential use for a period of five (5) years, as applicable, from the date of receipt of the product. This warranty does not apply to normal wear and tear and/or natural weather conditions. This warranty does not cover regular required maintenance of the sauna, (eg. cleaning or staining the sauna) refer to your sauna assembly manual for maintenance guidelines. This warranty does not cover misuse or negligence and the manufacturer and associated retailers are not liable for any injury or damage caused by the product. This warranty is a parts only warranty and any service or labor costs would not be considered as part of the 5 year warranty.

This warranty does not cover burned or melted hot tub heaters do to starting the fire without water in the heater and hot tub, DO NOT light a fire in the heater until the heater and tub or both full with water.

Brand

 

Leisurecraft is a family owned Canadian manufacturer that is located in Melancthon (formerly Dundalk) Ontario. We produce quality rustic solid wood (cedar, pine and maple) indoor and outdoor furniture, indoor and outdoor saunas, tiki bars, gazebos and more. We started with outdoor cedar furniture and as our customers grew so did our offerings. We added Saunas and Tiki bars then indoor furniture to the lineup. We are now the leading manufacturer of Leisure products in Canada and always adding additional products to keep up with demand.

Our growth has been attributed to the quality and service we put into all of our products. We sell only to the trade market and have retailers across Canada, USA and throughout Europe. We listen to the suggestions made by our dealers and have added many products and designs based on our dealer comments. We are an eco-friendly company that buys wood from replenishing and sustainable mills that take the environment seriously. We look forward to the future with many new concepts to come that are even more eco-friendly, made with great care from our skilled carpenters and reduce our ecological footprint.