Your Top Pet Care Questions Answered

What services do you offer?

We offer a variety of premium pet services, including dog daycare, grooming, pet sitting, and more. For a full list of our services, visit our Services page.

How can I request a quote?

You can request a quote by emailing us atHello@monkeybusinesspremiumpetservices.comor calling our office at910-912-3140. Our office hours are Monday to Friday, 8 AM to 8 PM.

Do you offer any discounts?

We occasionally offer promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay updated on special offers.

What are your hours of operation?

Our office hours are Monday through Friday, 8 AM to 8 PM. Our pet services are available during these hours as well, but specific service availability may vary.

How do I book a service?

You can book services by calling us at 910-912-3140, emailing us, or using our online booking form on the website.

Do you require a deposit to book services?

For some services, a deposit may be required. Please inquire at the time of booking for specific details related to your requested service.

How does Monkey Business stay in touch with pet owners?

We use a robust client portal to provide detailed updates on every service, whether it's long hikes, pet adventures, or overnight stays. You’ll receive daily reports that include information about walk lengths, locations, feeding times, and more, along with photos and videos of your pet’s day.

How many pets do you care for at one time?

We focus on personalized care. We only care for pets from one household at a time.

Should I tip my pet sitter?

Tipping is appreciated! You can include gratuity on your invoice or provide it directly to the sitter in cash. Auto-gratuity options are also available in the client portal.

What happens if I extend my trip?

Please let us know as soon as possible through the client portal, email, text, or call. If we don’t hear from you, we’ll attempt to contact you. If unsuccessful, we’ll continue services at the agreed-upon rate until you return.

What is your cancellation policy?

Monthly/Daily Services: Cancel at least 48 hours in advance to avoid charges. Cancellations with less than 24 hours’ notice incur a 100% fee.

Vacation Services: Notify us as soon as possible. A 50% refund applies for cancellations made one week before the start date; no refunds are issued for cancellations made closer to the date. During emergencies, cancellations may be penalty-free.